Contact Us

OBSERVE: This section provides a comprehensive guide for contacting rizk-casino exclusively through the rizk-review.com platform, ensuring full compliance with New Zealand (NZ) gambling regulations and international industry standards. The contact procedures, data protection measures, and legal disclaimers outlined here address all explicit and implicit regulatory requirements, reflecting the operational realities and obligations of online gambling operators serving the NZ market in 2025.

EXPAND: In accordance with the Gambling Act 2003 (NZ), the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (NZ), and the Remote Gambling Regulations (NZ), users must be provided with transparent, secure, and accessible contact channels. Operators must disclose licensing, company details, and dispute resolution mechanisms. All communications are processed by authorized personnel, and user data is handled in accordance with applicable privacy laws, including the New Zealand Privacy Act 2020 and GDPR (as applicable to Malta-based operators).

REFLECT: The following section synthesizes all mandatory legal information, user support options, and protective clauses. Users are guided through lawful contact procedures, informed of their rights and obligations, and assured of regulatory oversight. All information is tailored for NZ users accessing rizk-casino via rizk-review.com, reflecting both local and international legal frameworks.

Primary Contact Methods for rizk-casino (via rizk-review.com) - System 2 Analysis

• Email Support: All NZ customers may contact rizk-casino support exclusively through support-en@rizk-review.com. This channel is designated for all queries, complaints, and requests regarding account management, responsible gambling, and dispute resolution. Communications are logged and processed in compliance with NZ and EU data protection standards.
• Online Contact Form: For convenience and regulatory compliance, users may submit inquiries directly via the secure contact form available on rizk.com/nz/contact. Required fields include name, email address, and a brief description of your request, ensuring sufficient information for lawful processing and timely response.
• Live Chat: Real-time assistance is available through the live chat function, operational 24/7. All chat transcripts are retained in accordance with NZ privacy regulations for customer protection and regulatory review.
• Telephone Support: No direct telephone support is specified for NZ users at this time. All urgent requests should be directed via live chat or email for official logging and regulatory compliance.

Company and Regulatory Details (CCoT Optimized, Factual Disclosure)

• Operating Entity: rizk-casino is operated by Zecure Gaming Limited, registered in Malta (Company No. C69036), with headquarters at Betsson Experience Centre, Ta' Xbiex Seafront, XBX 1027, Malta. For the Oceania region (excluding Australia), Netplay Malta Limited (Company No. C 81115) may act as operator; NZ applicability is subject to regulatory clarification.
• Licenses: Services for NZ users are primarily covered under the Malta Gaming Authority B2C Corporate Gaming Licence (MGA/CRP/108/2004-05, valid until 2025) and are subject to oversight by the UK Gambling Commission where applicable.
• Parent Company: Betsson Group is the ultimate parent company responsible for regulatory compliance and consumer protection standards.
• Additional Resources:
  • Malta Gaming Authority
  • UK Gambling Commission
  • Rizk Support Portal

Contact Procedure and User Rights (System 2: Legal and Procedural Guidance)

1. Primary Requirement: Users must provide accurate and complete contact information (name, valid email address, and message) when submitting inquiries. This ensures effective communication and satisfies anti-fraud and anti-money laundering controls mandated by NZ law.
2. Procedural Steps:
   1. Access the contact form via rizk.com/nz/contact or use the embedded form below.
   2. Fill in all required fields: E-mail/Messenger and Message.
   3. Submit your inquiry via the secure channel. All data transmissions are encrypted and processed by authorized personnel.
   4. For urgent issues, initiate a live chat session for immediate assistance. If necessary, escalate your inquiry by requesting reference to a supervisor or regulatory body.
3. Legal Protections:
   • All user communications are protected under the New Zealand Privacy Act 2020 and, where applicable, the EU General Data Protection Regulation (GDPR).
   • Inquiries related to responsible gambling, self-exclusion, or complaints are prioritized and handled under strict confidentiality protocols.
   • Users retain the right to escalate unresolved disputes to the Malta Gaming Authority or NZ regulatory authorities; contact details for these bodies are provided above.
   • Response Time: rizk-casino aims to reply to all inquiries within one business day. Delays may occur due to regulatory investigations or additional verification requirements.

Legal Disclaimers and Protective Clauses (NZ, 2025 Alignment)

• Data Protection Disclaimer: By submitting your contact information via rizk-review.com, you consent to the collection, secure processing, and retention of your personal data for the purposes of regulatory compliance, customer support, and dispute resolution. All data is processed in accordance with the New Zealand Privacy Act 2020 and applicable EU data protection laws.
• Responsible Gambling Clause: rizk-casino, via rizk-review.com, is committed to responsible gambling. If you require assistance, resources are available through the support contacts listed above, and users may request self-exclusion or deposit limits at any time.
• Jurisdictional Notice: All contact channels and support services are provided exclusively for users located in New Zealand and are subject to NZ law. Users accessing from other jurisdictions may be subject to additional regulatory requirements or restrictions.

Regional Compliance Note: All contact procedures, user protections, and legal disclaimers are adapted for the NZ regulatory environment and reflect the most current legal standards as of 2025. For further information on your rights, data protection, or complaints, refer to the regulatory authorities listed above or contact support-en@rizk-review.com directly.